FAQ
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Last updated
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It's important to note there are 3 parties involved in getting your bank data: Your bank, Plaid (our third-party banking importer) and Lunch Money. We interact with Plaid to get the latest from your bank.
Updates between your bank and Plaid can take anywhere between 1 and 3 business days. Once Plaid receives an update, they notify us and we re-sync your account immediately. Other than that, our system also syncs up with Plaid at least once every 2 days to ensure nothing fell through the cracks.
If there are missing transactions or incorrect balances, that's usually an issue between your bank and Plaid. If that's the case, let us know and we can look into it for you :)
The difference between these account types for both manually-managed and synced accounts is in how the balances contribute to net worth.
For loans and credit accounts, positive balance denote amount owed and is deducted from net worth.
For cash, real estate, crypto, etc, positive balance denotes amount owned and is add to net worth.
For manually-managed accounts, you can update the account type as you wish. For synced accounts, the account type is set by Plaid. If you find that your account types are incorrect, for example, a loan account is denoted as a cash account, please get in touch with support as this is a syncing issue between Plaid and your bank.
Yes, if you have new accounts with your bank and it's set up for automatic syncing, the system will automatically detect this. In some rare cases, this could take a few days to show up. Do not add a new bank connection as this will result in duplicate accounts.
If your account is taking longer than expected to show up, reach out to support and we will reach out to Plaid, our third-party banking importer, for further support.
Deactivating or removing a synced account means you no longer want us to fetch the latest transactions and balance for it.
You can click into the account you want to deactivate and click "Remove this account". This gives you the option to remove only that account and the choice to keep or remove associated items (transactions, balance history, etc). The removed account will still show up in your list of accounts as 'inactive' but you can use a View filter to hide it from the Accounts list.
To answer this question, we first need to provide a bit of context as to how syncing works:
When you connect to your bank, we get an access token which gives us read access to all of your accounts. Every time we fetch new data for you, we'll check each of these accounts for updates.
When you mark one or two of these accounts as inactive, it means you don't want these balance and transaction updates. So, even though we have access to read that data, we skip them due to your preferences. However, that doesn't invalidate the access token as a whole, and at any point you can re-activate these accounts to track in Lunch Money which is why they still show up, albeit as "Inactive".
There isn't a way to "remove" inactive accounts associated with an active connection, yet you can hide the inactive accounts from your view, using the Filters options at the top of the Accounts page:
Manually-managed account balances are updated automatically when you add, remove or update a transaction assigned to that account.
For instance, if you import transactions via CSV, manually add a new transaction or use the developer API to bulk-insert transactions, the associated account balance will update accordingly.
Click on the relevant account in the list to open the "Edit Account" panel
Scroll down to the "Balance" section and enter a new amount under "Current Balance"
Click on "Save Changes" at the bottom of the panel
Note: Making a manual update to your account balance will not create any new transactions.
It may be that at some point, your bank integration ran into some issues and you had to switch to a manually-managed account to continue getting your transactions into Lunch Money.
Once the bank integration was fixed, you're now left with two accounts representing the same bank account– one which is synced, and one which is manually-managed. At this point, there is no longer a need for the manually-managed account.
At this point, you can use the Merge Accounts feature to combine both accounts into one. Note, this is an irreversible process so do ensure you pick the right accounts.
Our account removal flow can help with this!
Get started with this button in the details pane of the duplicate account you'd like to remove:
You'll be asked if you want to remove all accounts associated with the bank or just one account.
After that you'll have the option to keep and transfer all existing transactions or remove them all.
For bank syncing issues, we highly recommend creating a support ticket directly in the app. This helps us quickly gather all the details we need to know in order to investigate the issue.
Click on the account in question to open the 'Edit Account' panel
Scroll down and click on 'I need help with this account':
Select the relevant issue and fill in the requested information to submit the ticket:
Create a general bank syncing support ticket by clicking on 'Help' at the top right corner of the app:
Select 'Open bank syncing support ticket'
Choose 'I am having trouble with a new connection'
Select the associated recent connection attempt from the listed options
In some cases, such as after uploading historical transactions, you may need to manually re-adjust the current balance of your manually-managed account. You can do so via the page by following the steps below:
Go to the page
Please for the step-by-step instructions to merge your accounts.
We are always looking for feedback and recommend checking out the Feedback Board to vote on existing feature request tickets, or create your own:
Go to the
Once you've submitted the ticket, our awesome customer support reps will reach out directly to Plaid on your behalf and get in touch with you from there!
